Absolutely. In any organization where there is a separate operations department, and especially where there is an independent QA or testing function, we see that much of the pain in getting software delivered is caused by poor communication between these groups, exacerbated by an underlying cultural divide. Apps is measured according to throughput, and ops is measured according to stability. Testing gets it in the neck from both sides, and like release management, is often a political pawn in the fight between apps and ops. The point of dev-ops is that developers need to learn how to create high-quality, production-ready software, and ops needs to learn that Agile techniques are actually powerful tools to enable effective, low-risk change management. Ultimately, we’re all trying to achieve the same thing – creating business value through software – but we need to get better at working together and focusing on this goal rather than trying to optimize our own domains. Unfortunately, many organizations aren’t set up in a way that rewards that kind of thinking. According to Forrester.
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